Important please read

PRIVACY POLICY

This policy is effective as of 1st June 2018

Security

At TempCab we take security seriously and have put in place adequate and suitable security measures to safeguard all information/data collected online and that which is collected by other means as part of our standard business protocol.

Information we collect

We may collect some or all of the following information:

Name, contact information including email address & data related in aiding us to compile customer reviews and provide offers. We may also collect demographic data like postcodes & preferences.

We collect this information to provide a better service/experience for our customers and to better perform our duties during the day-to-day operation of our business. Unless we are requested to do so by law, or you have provided us permission we shall not sell, distribute or lease your information to third parties.

Control of personal information

You can choose to restrict or refuse the collection or use of your personal data by clicking on the box which allows you to opt out of direct marketing or the use of your personal information for marketing purpose when filing out forms on websites.

Or, if you have previously agreed with us to use your personal information for marketing purposes and now do not agree with the same, you may, at any time, do so by informing us in writing by way of postal service or email to admin@temp-cab.com.

You can request a copy of the personal information held by TempCab under the Data Protection Act 1998. We may charge you a small fee for this service. Please write to us by way of postal service to 'The Manager, TempCab, Flightpath Garage, Effingham Road, Horley, Surrey, RH69RP or by email to admin@temp-cab.com.

Or in the event you believe the information we hold about you is incorrect please inform us in writing so we can update our records as quickly as possible.

Record keeping

The information collected on this website and by way of the day-to-day operation of TempCab shall be used:

to better improve our service to our customers

to provide or customers/clients with bespoke offers/deals which may of of interest to them

to confirm information relating to our services

to help confirm client information & contact details

to review previous interactions with customers

for market research reasons

to improve website experience

Cookies

The website uses cookies to help TempCab monitor how the website is used and help make it more useful to users. Cookies are a means by which information relating to your Internet usage is recorded on a hard drive and used by TempCab to improve the website and the services/products available to you. The IP addresses collected by us are mainly for statistical purposes.

Website links

From time to time this website may contain links to other websites. We cannot be responsible/liable for any breach of data protection laws whilst you browse these websites as we have no control over them. You should approach all websites with caution and review privacy statements of such sites before browsing

TERMS OF SERVICE

All products & services offered and advertised on this website are subject to their own terms and conditions, details of which can be provided upon request. All such terms and conditions shall be agreed with by all parties before commencement of said product or service.

In the event of discovery of false information provided to us by yourself, all agreements shall cease to exist and we reserve the right to pursue you for all losses sustained by TempCab as a result of providing us with false information.

You are expected to be honest with us from the outset as such all agreements and subsequent services provided are done so under the agreement you are honest and truthful with us throughout our relationship and shall inform us immediately of any information, changes, losses or liabilities affecting TempCab and our property as soon as they are made aware to you.

** All products and services are subject to availability and additional terms such as, but not limited to, license entitlements and endorsements, claims history. Deposits and guarantees may be required. Rates may vary. TempCab reserve the right to cancel hire & collect vehicle without notice. All hires are subject to entering a signed agreement with TempCab and compliance with terms and conditions contained within the agreement. All taxi hires are subject to applicable licensing conditions & only available to licensed taxi drivers. Please refer to complete terms & conditions provided upon commencement of hire.

COMPLAINTS, COMMENTS & SUGGESTIONS

At TempCab we endeavour to provide a service to our customers which we can be proud of. If however, your experience with us has not been a positive one please inform us in writing to TempCab Flightpath Garage Effingham Road Horley Surrey RH6 9RP or by email to admin@temp-cab.com. Or perhaps you would like to pass on your comments or suggestions to us in order for us to provide a better service/experience for our current and future customers. You can do this by writing in to to us or emailing us on admin@temp-cab.com. You can choose to remain anonymous or provide your contact details. In any case your correspondence shall be treated with confidentiality and we will not pass your details onto other companies unless requested to do so by yourself. This service is administered for the benefit of our customers and for us to improve on products and our customer service experience. If you do provide your details when writing to us we shall only use these to review your experience or to rectify any problems experienced by yourself.

LEGAL

TempCab is operated by: TempCab Limted, Company number: 11360494, Registered address: 20-22 Wenlock Road London N1 7GU, Trading address: Flightpath Garage, Effingham Road, Horley, Surrey RH6 9RP, TEL: 0345 220 0145, Email: admin@temp-cab.com. We shall not be held liable for false information provided to us by third parties or our clients/customers, directly or indirectly. Nor are we liable for any losses resulting from false information or information withheld by third parties or our clients/customers.